Referral Program Terms & Conditions

1. Introduction

Welcome to the Leaf-Note Referral Program (the "Program"). These Terms and Conditions (the "Terms") govern participation for non-employee referrers. By registering as a non-employee Referral Partner, you agree to abide by these rules. Leaf-Note reserves the right to approve or decline any application at its sole discretion.

2. Eligibility & Registration

To participate, you must:

• Be 18 years or older and a legal resident/business entity in Zambia.
• Complete registration via the Leaf-Note Partner Portal or approved WhatsApp channel.
• Receive formal approval from the Leaf-Note team before submitting leads.

Note: Leaf-Note employees may participate, but they are governed by a separate manually signed employee referral agreement. These portal Terms apply to non-employee referrers only. Self-referrals, immediate family referrals, and undisclosed conflicts of interest remain ineligible for all participants.

3. Defining a "Qualified Referral"

A referral is considered "Qualified" (eligible for payment) only if it meets all the following criteria:

• New Lead: The Referee must not exist in Leaf-Note's database or have engaged with Leaf-Note regarding property in the last 6 months.
• First Contact: You must submit the lead before the Referee contacts Leaf-Note directly. Timestamps in our CRM/Portal are the final authority.
• Completion: The transaction must be officially closed, with all required deposits or full payments cleared in Leaf-Note's accounts.
• Exclusions: Self-referrals, cancelled deals, or leads generated through "spam" or unethical marketing are strictly excluded.

4. Referral Rewards Structure

Leaf-Note compensates Partners for introductions only. Partners must not negotiate prices or handle legal documents unless they hold a valid Zambian Estate Agency license.

Note: Third-party listings are ineligible for rewards unless specifically agreed upon in writing via the Portal.

5. Partner Code of Conduct

To protect our brand and your reputation, all Partners must adhere to these standards:

• Transparency: Do not misrepresent property features, pricing, or Leaf-Note's services.
• Privacy: Always obtain the Referee's consent before sharing their contact details with us.
• "Hands-Off" Policy: Unless you are a licensed agent, your role is limited to the introduction. You may not conduct viewings, handle client funds, or sign agreements on behalf of Leaf-Note.
• Anti-Spam: No unsolicited bulk messaging. Focus on high-quality, personal connections.

6. Relationship of Parties

Non-employee participants are treated as Independent Contractors. Participation in this Program does not create an employer-employee relationship, a partnership, or a joint venture. Non-employee participants are responsible for their own taxes and TPIN filings as required by the Zambia Revenue Authority (ZRA). Employee participants remain governed by their employment terms and the separate employee referral agreement.

7. Termination & Changes

Termination: Either party may end this agreement with 7 days' notice. Leaf-Note may terminate your account immediately for fraud, spam, or breach of Zambian law.

Amendments: We may update these Terms at any time. Your continued use of the Partner Portal constitutes acceptance of the new Terms.

8. Dispute Resolution

These Terms are governed by the Laws of Zambia. Any disputes arising from the Program shall be resolved through Leaf-Note's internal review process (using CRM logs), and if necessary, via the competent courts in Lusaka.